Data Quality Management
Whilst DQM is a recognised discipline within the ERP community, these skills and practices rarely are applied. DQM is a key principle behind Insights as a platform to manage data related issues in the Resourcing space.
Many systems notifications are hard coded to the associated actions in the system and changing the timing and/or destination of existing notifications can be a real challenge. Insights addresses these challenges by enabling custom notifications based on any and all reportable data.
Most action lists operate as fire and forget to do items. Insights checks the validity and relevance of its action items on an ongoing basis. Taken an action but forgotten to update the associated action item? Insights dynamically knows you have taken the action and updates the item as done for you.
Many operational tools have limited survey capabilities, greatly surpassed by the likes of Survey Monkey and many other specialist tools. The challenge is how to trigger the surveys in the survey tool based upon actions in the operational tool. This is another capability of Insights, which also facilitates the linking of the survey results with the relevant items in the operational tool.
Many systems notifications are hard coded to the associated actions in the system, so creating additional notifications can be a real challenge. Insights addresses these challenges by enabling custom notifications based on any and all reportable data.
Being able to see the wood from the trees is a common challenge that we see faced by many operational teams. Being able clearly define priorities within what can be extensive action lists is a key tool in being able to prioritise and focus. Insights is designed with this capability at its heart.
System integrations can deliver huge value in ensuring systems work to common data sets and standards. However integrations can also lead to unforeseen management challenges without some forethought. To reference our favourite example; A user feed from an ERP system may disable a manager that has left the business. However said manager may be associated with a number of live transactions. If those transactions are not updated to replace the departed manager with an active one, key tasks are likely to remain not done as the manager is no longer in the business to do them. We have yet to see an integration that is intelligent enough to identify these tasks, however Insights does.
The interactions between an organisations resourcing function(s) and helpdesk functions are often overlooked, despite the prevalence of key technology solutions in the process. Dependent upon your chosen Helpdesk platform, Insights offers ticket creation as a key trigger from it’s processes.